ఈ పేజీ చట్టపరమైన స్పష్టత కోసం ఇంగ్లీష్లో మాత్రమే అందుబాటులో ఉంది. ఏవైనా సందేహాలు ఉంటే వైద్యశాలకు ఫోన్ చేయండి: +91 98857 52710.
This policy explains what personal information Goutham Multi Speciality Dental Clinic ("the clinic", "we") handles through this website, gouthamdentalrayachoty.org, and at the clinic, and how we protect it. We follow the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
What this website collects
This website does not create accounts, does not store the booking form on any server, and does not set advertising or tracking cookies.
- Booking form. When you press "Send on WhatsApp", the details you typed (name, phone number, preferred day and time, reason for visit and any note) are placed into a WhatsApp message on your own phone. Nothing is sent until you press send in WhatsApp. The message then reaches the clinic's WhatsApp number.
- Calls and WhatsApp. If you call or message the clinic, we see your phone number and whatever you choose to tell us.
- Technical data. Like any website, our hosting provider (Cloudflare) and the font provider (Google Fonts) receive your device's IP address and browser details when the page loads, to deliver the page securely. We do not use this to identify you.
What the clinic collects when you visit
To treat you safely we keep a patient record: your name, age, contact details, medical and dental history, medicines, allergies, examination findings, X-rays, photographs taken for treatment, treatment notes, consent forms and bills. For EHS patients we also record your EHS card and employee details needed to process the claim.
How we use your information
- To confirm appointments and send reminders.
- To diagnose, plan and provide treatment, and to follow up afterwards.
- To process EHS claims with the Government of Andhra Pradesh scheme authorities.
- To keep the clinical records that the law and professional regulations require.
We do not sell your information and do not use it for advertising.
Who we share it with
Only when needed for your care or required by law:
- Dental laboratories and X-ray or scan centres, for your treatment (limited to what they need).
- Specialists or hospitals we refer you to, with your knowledge.
- EHS scheme authorities, for EHS patients.
- Government or legal authorities, when the law requires it.
Messages sent through WhatsApp are also handled by WhatsApp (Meta) under its own privacy policy.
Photographs
Clinical photographs are used for treatment records. We will never publish a photograph that shows your face, or use your case in teaching or on social media, without your separate written consent.
How long we keep it
Patient records are kept for as long as the law and professional regulations require, and for as long as needed to continue your care. WhatsApp booking messages are deleted when they are no longer needed for your appointments.
How we protect it
Paper records are kept in the clinic with access limited to clinic staff. Digital records and X-rays are kept on password-protected devices. Staff are instructed to keep patient information confidential.
Your rights
Under the Digital Personal Data Protection Act, 2023 you may ask to see a summary of the personal information we hold about you, ask us to correct or update it, ask us to erase information we no longer need to keep by law, withdraw consent for optional uses such as reminders, and nominate a person to act for you. To use any of these rights, contact the clinic below. We will reply within a reasonable time.
Children
Information about patients under 18 is collected from and shared with a parent or guardian.
Grievances and contact
For any question or complaint about your personal information, contact Dr. Goutham MadiReddy:
Goutham Multi Speciality Dental Clinic
Dr. Goutham MadiReddy, B.D.S., M.D.S.
D.No. 55/66, Kamsala Street, Galiveedu Road, Opp. Hemanth Hospital, Rayachoty – 516269, Annamayya District, Andhra Pradesh
Phone / WhatsApp: +91 98857 52710
Changes to this policy
We may update this policy. The date at the top shows when it last changed.